FAQ | PocketEDU

FAQ

All you need to know about PocketEdu!

YES. Our mission is to provide our users with the best learning tools, proven effective by learning science. We have FREE products available to test-drive the platform and its benefits. These are automatically available to all logged-in users through their homepage. 

It takes less than one minute. Here’s how:

1. Click "TEST DRIVE" on the homepage, or register your account through the menu navigation.

2. Please accept our Terms of Use.

3. Please make sure that you have entered the correct email address. 

PocketEDU is simply the most efficient, user-friendly, and complete e-learning method available today. A team of educators, illustrators, designers, animators, and video editors have invested countless hours in simplifying and organizing information for the ease of comprehension and retention. Proprietary cognitive aids have been added to make your learning journey more interesting, easier, and engaging. We encourage you to watch the short video explaining our proprietary e-learning platform on the homepage. Or just register for free, and test-drive. We are convinced you will love studying with us.

In addition to the original books' content, PocketEDU:

  • Allows you to make notes in which you can insert your own images, videos, information, and links you find on the internet that facilitate your learning and retention of the material
  • Includes additional images, algorithms, useful links
  • Helps you do literature search directly from the platform
  • Keeps you organized with all your notes and study material
  • Allows you to see your study material on all devices - from desktop to laptop, to tablet, to mobile phone

First, check if you have entered your email address and your password correctly. Tip for GMail subscribers: Please check if you have registered your account with the email domain @gmail.com or @googlemail.com. In order to log in successfully, you must use the same email address you used during registration. If you are still experiencing issues logging in, please contact us at info@pocketedu.com.

Follow these instructions to generate a new password:

1. Open the login mask.

2. Click on the link titled "Forgot your password?"

3. Enter your e-mail address as well as the security code.

4. A link will be sent to your e-mail address, allowing you to login again and change the password in your account settings.

Easy. Deactivate the automatic renewal in your account settings (Dashboard - Billing). All your content will remain available until the end of your current membership. Your credit card will not be charged again unless you manually re-activate your subscription.

You do not have to do anything. Your membership will automatically be renewed at the end of each period. Until you cancel it manually, the auto-renewal will run for the same period as your original membership.

We are 100% confident you will come back. This is why we will keep your progress and notes stored even after your membership expires. You will regain access right after you reactivate your membership.

If you have any questions, comments, or concerns you can get in touch with our support team by filling out the contact form on the SUPPORT PAGE; or email us directly at info@pocketedu.com. We are thrilled to help and receive your feedback.